FAQs

 Are your wallpaper rolls “double” rolls?

Yes, our wallpaper rolls are double rolls, each measuring 30 feet long. If your project requires two single rolls for example, you will only need to order one of our rolls.

How accurately do the colors on my computer monitor reflect the color of the wallpaper?

Colors vary across monitors and devices. For the most accurate preview of our wallpaper, we recommend ordering physical samples.

What size are the samples and how do I order them?

We offer the option to purchase samples for all of our wallpapers in a standard size A4 (8.5” x 11”). We highly recommend ordering a sample prior to purchasing wallpaper rolls so that you can more accurately preview the color and texture of the wallpaper you desire. To do so, simply select the “Sample: 8.5in x 11in” option from the product page.

How do I open a Trade Account with Queen & Kinsale to receive discounts?

If you are an interior designer, architect, stylist, builder or other relevant industry professional, you may be eligible for a Queen & Kinsale Trade Account! Our Trade Program offers you exclusive discounts across various products, as well as insider access to new releases. To inquire, please email info@queenandkinsale.com and include a brief overview of your business as well as what products you are most interested in. Once received and reviewed, we will be in touch with you within 48 hours.

Can I cancel my order?

Depending on the status of your order, you may be able to cancel. If you wish to cancel your order, please contact us as soon as possible. Cancellation fees may apply.

What happens if my items arrive damaged or faulty?

Queen & Kinsale rigorously inspect every order prior to sending it out to you. If your item is damaged in transit, please email us with photos of the damage within 15 days to exchange your item. Read more about Returns here.

Where do you stand on exchanges or refunds?

We want to make sure you are 100% satisfied with your purchase. If for any reason you are not happy with what you received, you may return the item(s) within 15 days of receiving the order for a full refund. Please note that personalized, special-order items, and items damaged through normal wear and tear are not eligible for return. Items must be in new condition with tag and original packing slip for return. Read more about our Refund Policy.

What does pattern repeat mean?

The pattern repeat measures the vertical distance between one point in the pattern of your wallpaper and where that identical point appears again. Pattern repeats are important to keep in mind when deciding how many rolls you will need to order.

What wallpaper paste should I use?

We recommend a good tub adhesive like Roman Ultra Clear or Zinsser Sure grip, however most commercially available pastes should work just as well. 

How do I care for your wallpapers?

All of our wallpapers are washable using a mild soap that does not contain detergent. Rinse with clear, clean water. Stains caused by grease and oil may not necessarily be removed. Do not use abrasives.

What is Afterpay and how does it work?

Afterpay offers interest-free payment plans for your online purchases at queenandkinsale.com. You can buy what you want today, receive your order, and then pay it off in four equal, interest-free fortnightly installments.

You may qualify if you:

  • Are a resident in one of the US States. Installments by Afterpay are not available in US Territories;

  • Are at least 18 years old; (19 years old in Alabama or if you are a ward of the state in Nebraska);

  • Are capable of entering into a legally binding contract;

  • Have a valid and verifiable email address and mobile number;

  • Provide a valid delivery address in the United States;

  • Are authorized to use the US-issued credit or debit card to make the purchase;

  • Minimum spend is $35